The service will allow guitarists to link up with an appropriate luthier or technician, giving them a conference call to troubleshoot their instrument’s issues. The service will cover all Gibson, Epiphone, Kramer and Steinberger guitars, basses, ukuleles, banjos and mandolins, and will be available with multiple languages and time zones to suit a global community.
Virtual Guitar Tech kicks off with a 30 minute one-on-one consultation to chat about your instrument and its condition/issues, as well as whatever type of service you may need. Then, it’ll ask you about your playing style/technique before detailing some of the basic tools and methods of servicing or repairing your gear. Finally, you’re then able to schedule an hour long Guitar Tune Up with a Virtual Guitar Tech, which you shold be able to complete in your own home via their step-to-step process guide.
Gibson’s CMO Cesar Gueikian discussed the initiative in a statement released today, saying that “In these unprecedented times, we all could use a little virtual help from an experienced technician to set up our guitars at home. With the Gibson Virtual Guitar Tech Service, we’re giving our fans around the world the support needed to set up and play our guitars at home.”
Head to Gibson to schedule your Virtual Guitar Tech appointment today.