The Melbourne synth maker will repair or replace the motor components in any of its instruments for 10 years, on the basis that its contactless controls have no parts that wear.
Melbourne Instruments is backing the motorised knobs in its instruments with a 10-year warranty, covering the motor components across everything the company has built. The cover only kicks in once you’ve registered the instrument – an unregistered unit won’t benefit from the warranty.
Catch up on all the latest news here.
The controls have nothing in the sensing path that touches anything else, so there’s no carbon track, wiper or code disc to wear out. Position is read with light through a contactless optical encoder, and torque comes through a magnetic field instead of a contact surface, so nothing rubs and nothing wears down. Since no moving part wears, the warranty can run for a decade rather than a year.
The cover applies to the motorised rotary controls and the parts that drive them – the motor and its magnet rotor, the precision-ground stainless steel shaft, the die-cast alloy body and the optical encoder that reads position. It runs for 10 years from the date of purchase and works alongside the standard warranty on the whole instrument, so non-motorised controls and everything else are handled separately. The warranty transfers with the instrument on proof of purchase, as long as it was bought new from Melbourne Instruments or an authorised reseller and never used for hire.
Anything bought on or after 17 August 2026 needs registering within 90 days, and anything bought before then has until 17 February 2027. Registration is free and takes seconds.
For the first two years, approved claims include shipping both ways. After that, you can pay to send the unit in and Melbourne Instruments will return it at its own cost, through service points in Europe, the USA and Australia. The usual exclusions apply, so misuse, accidental damage, liquid ingress and any repair done outside Melbourne Instruments will void the warranty.
Learn more here.
